When did everything become so boring and homogenous? Who is really thinking about how to make buildings, places, and objects mean something to us - to lift our spirits and connect us? How can we make our cities more human? In this opening address Thomas Heatherwick, Founder of Heatherwick Studio, will outline his thoughts on how designers and city makers can create more human places, and explain how a fundamental understanding of emotion is the crucial ingredient that is missing in so much of design today.